Results for Consumers

CSR, consumer style

CSR, consumer style

November 01, 2004 Consumers are becoming ever more conscious about CSR issues. As a result, today's companies are having to rethink what they should or could be doing to reflect their commitments in the marketplace, argues Nicky Amos, former head of CSR at The Body Shop. Read more >
Equality of access

Equality of access

November 01, 2004 With an estimated 9.7 million people in the UK living below the poverty line, consumer exclusion from goods and services has emerged as a perplexing issue for private sector providers. Briefing maps out the issues and explores how business is responding. Read more >
Data protection

Data protection

November 01, 2004 As each and every one of us finds more and more of our personal details and habits being stored on complex consumer data systems, Briefing takes a look at what guidance the law gives to ensure such information is used responsibly. Read more >
Winning the risk game

Winning the risk game

November 01, 2004 Dame Deirdre Hutton, Chair of the National Consumer Council, explains why it is important for large companies to put consumers at the heart of risk communication. Read more >
Responsible advertising

Responsible advertising

November 01, 2004 As the remit of the advertising watchdog extends to TV as well as print, the ad industry is facing its most creative challenge yet: selling stuff responsibly. Roger Cowe reports. Read more >
Improving organisational performance

Improving organisational performance

May 01, 2004 Focusing on the people factor - whether they are customers, employees or shareholders - is the only way stakeholder capitalism will lose its 'anti-business' image, argues Professor John Philpott, chief economist at the Chartered Institute of Personnel and Development. Read more >
Consumers: less is more

Consumers: less is more

November 01, 2003 Cause-related marketing is powering ahead, but without really challenging consumers to cut back on unsustainable purchasing. Read more >
Tomorrow’s companies of choice

Tomorrow’s companies of choice

September 01, 2003 In today’s crowded marketplace, consumers are increasingly looking for companies that will help - not hinder - their ability to make choices. The door for good corporate citizenship has never been more open, Michael Willmott and William Nelson argue. Read more >