February 01, 1997
"Some are born great, some achieve greatness, some have greatness thrust upon them" wrote Shakespeare in Twelfth Night. In the beginning, BT was born big. Despite all the changes in telecommunications since privatisation in 1984, it remains big: the largest private sector employer, the most extensive customer base with over 90% of households having a telephone, up from 75% a decade ago, third by market capitalisation, and profits of ?3 billion.
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